Welcome to

Independent Living Mobility

020 8931 6000

Terms and Conditions

Please read the following points carefully as use of our website and purchase of products by you mean that you agree to them.

Your use of the web site also constitutes acceptance of Independent Living Mobility Limited Trading As Independent Living Mobility Terms and Conditions of Sale.

Shopping with independent-living.co.uk

You can order products displayed on this website (1) by telephoning us (2) on-line.

If you have placed your order on-line, an e-mail will be sent to confirm that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order.


All new products purchased from Independent Living Mobility are guaranteed for 12 months from the date of purchase unless otherwise stated. Your statutory rights are not affected.

Why two Prices - VAT Zero Rating

Some of the products in our range are designed specifically for the relief of chronically ill and the disabled and may be purchased, by those eligible, without paying VAT. The VAT free prices are shown in as excluding vat on this website. For those products which do not illustrate prices in EXCLUDING VAT relief cannot be claimed and you must pay VAT.


You can pay by Visa, MasterCard credit card, Paypal or debit card. To ensure that shopping on-line is secure, your credit/debit details will be encrypted to minimise the possibility of someone being able to read your details as they are sent to us over the Internet.

You may also pay by cheque or postal order if you wish. Cheques will need to clear before goods are posted, please allow 7 days for this.

The prices displayed on our web site are in British pounds.

We currently debit money from your account within one working day after we have received your order.


Orders placed via the website will be processed next working day and goods are normally despatched by carrier within 7 to 10 subject to stock availability. Post and packaging illustrated relates to UK mainland only. For delivery beyond this call us between 9am and 5pm Monday to Friday on 020 8931 6000 or email us sales@independent-living.co.uk


Goods ordered on our website or by mail order may be returned, for replacement or refund, if not suitable for your use, within 30 days from date of purchase. Toileting equipment is exempt from returns once packaging is opened. This is in addition to your statutory rights. The goods must be unused and in their original packaging and in a saleable condition. We reserve the right to charge for all carriage costs incurred. To arrange to return goods please call us between 9am and 5pm Monday to Friday on 020 8931 6000 or email us. We will be happy to advise you. These terms do not affect your statutory rights.

Returns Address

Independent Living Mobility Returns
Independent Living Mobility
11 Hale Lane
Mill Hill
United Kingdom

You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery).

Our Responsibility

We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.

We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.

You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.

We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

This does not affect your statutory rights as a consumer.

Copyright, Trademarks & Data Protection

All rights in the designs and information on our website are owned by us. They are protected by copyright, trademarks and other intellectual property rights.

You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.

We will use the information which you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy.

Links to other websites and services

Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.


We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.

These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.